Privacy Policy
Privacy Policy
This Privacy Policy explains how we handle your information, your privacy rights, and the protections available to you when you use our services.
By using our Service, you agree that we may collect and use your information as outlined in this Privacy Policy.
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Interpretation
The terms used in this Privacy Policy are defined below. Any capitalized words have the meanings given to them in this section, whether used in singular or plural form.
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Definitions
Account: A unique profile created for you to access our Service or specific features within it.
Company: Refers to Swift Fixus Inc, located at Skokie, IL 60076
Cookies: Small text files stored on your device by a website that help track browsing activity and preferences.
Country: Refers to Texas, United States.
Device: Any device used to access the Service, including a computer, smartphone, or tablet.
Personal Data: Any information that can identify or be linked to an individual.
Service: Refers to the website and related services provided.
Service Provider: Any third party or individual who processes data on behalf of the Company to help operate or deliver the Service.
Usage Data: Information automatically collected while using the Service, such as IP address, browser type, pages visited, and time spent on the site.
Website: Refers to Swift Fixus Inc, accessible at https://swiftfixusinc.com/
You: The person using the Service, or the company or legal entity they represent when using the Service.
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Scope of Services
Swift Fixus Inc offers paid technical support services that are independent from any free support provided by device manufacturers, software companies, or service providers.
Our assistance may include troubleshooting, setup guidance, installation help, and issue resolution. However, we do not create, sell, distribute, or own any software, hardware, or email platforms.
You are free to choose whether to use our services or seek support directly from the official provider at any time.
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No Affiliation / Endorsement
Swift Fixus Inc does not own, operate, or control any email platform or third-party service.
Any use of names such as Gmail®, Yahoo Mail®, Outlook®, or similar services is strictly for reference purposes only and does not imply any partnership, sponsorship, or endorsement.
All third-party service names mentioned are used solely to help describe the type of support being provided.
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Customer Consent for VoIP Communication and Remote Access
By using the services of Swift Fixus Inc, you acknowledge and agree to the following:
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1. VoIP Communication
By using our services, you agree that Swift Fixus Inc Solutions may contact you through voice-over-internet (VoIP) calls, internet-based phone systems, or other electronic communication methods. These may be used for support, troubleshooting, service updates, or identity verification.
Your consent confirms that you are willingly allowing us to communicate with you through these channels as part of providing technical assistance.
Where applicable, this communication is conducted in accordance with relevant consumer protection and telecommunications laws, including requirements for prior user consent and responsible contact practices.
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2. Remote Access to Your Device
By requesting our services, you authorize Swift Fixus Inc technicians to establish a secure remote connection to your computer or device for the sole purpose of diagnosing, troubleshooting, and resolving technical issues.
You understand and agree that:
- Remote access is only initiated with your clear approval
- You may stop or end the remote session at any time
- Our technicians access only what is necessary to resolve the reported issue
- We do not view, use, or access unrelated personal files or private data
Your permission confirms that remote support is provided voluntarily and only for the purpose of delivering technical assistance.
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Legal Compliance – India
This policy is prepared in accordance with applicable laws in India, including:
- Information Technology Act, 2000: Our services are provided independently and on an “as-is” basis without representing or acting on behalf of any official service provider.
- Consumer Protection Act, 2019: Customers are informed that official free support may also be available directly from original service providers or manufacturers.
- Trade Marks Act, 1999: All trademarks, brand names, and logos belong to their respective owners and are used only for identification and descriptive purposes.
- TRAI Communication Guidelines: Any VoIP or electronic communication is initiated only with prior customer consent.
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Legal Compliance – United States
This policy is provided in accordance with applicable U.S. laws and regulations, including:
- Lanham Act (15 U.S.C. § 1051 et seq.):Third-party trademarks are used only for identification and descriptive purposes under fair and lawful use.
- Federal Trade Commission (FTC) Guidelines: We do not claim affiliation, sponsorship, or endorsement by any third-party companies or service providers.
- Telephone Consumer Protection Act (TCPA): We only contact users through VoIP or electronic communication after receiving clear and express consent.
- Computer Fraud and Abuse Act (CFAA): Remote access is performed strictly with user authorization and approval.
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Swift Fixus Inc does not provide warranties or guarantees for third-party platforms. All services are delivered on a reasonable, best-effort support basis.
Limitation of Liability
Swift Fixus Inc is not responsible for:
- Issues caused by third-party email providers, including outages, restrictions, or service changes
- Any indirect, incidental, or consequential damages resulting from the use of external services or software
Users are responsible for maintaining valid subscriptions, licenses, and access rights for any third-party services they use.
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Customer Acknowledgment
By using the services of Swift Fixus Inc, you confirm and agree that:
- We operate as an independent technical support provider and are not affiliated with any official service providers or manufacturers.
- You understand that free support options may also be available directly from the original providers.
- You agree to be contacted through VoIP calls or other electronic communication methods for service-related purposes.
- You authorize remote access to your device for troubleshooting and support, and you may end that session at any time.
- You accept that we are only responsible for the specific services we provide and not for issues related to third-party platforms or providers.
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Collecting and Using Your Personal Data
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Types of Data We Collect
Personal Information
When you interact with us, we may ask for basic details such as:
- Email address
- First and last name
- Phone number
- Address, city, state, and ZIP/postal code
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Usage Information
- IP address
- Browser type and version
- Pages you visit
- Date and time of access
- Time spent on each page
- Device identifiers
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Tracking Technologies and Cookies
We use cookies and similar tracking tools to understand user activity, improve performance, and enhance your experience with our Service. These may include:
Cookies: Small text files stored on your device to help the website function properly. You can disable cookies through your browser settings, but some features of the Service may not work as intended.
Flash Cookies: Locally stored data files used to remember user preferences and settings. You can manage or disable Flash Cookies through your browser or Adobe’s settings page.
Web Beacons: Small tracking elements used to monitor how users interact with our website and emails, helping us improve content and performance.
We use both session cookies and persistent cookies for different purposes, including:
Essential Cookies: Required for the basic operation of the website, such as user authentication and core functionality.
Cookie Consent Cookies: Used to remember your cookie preferences and whether you have accepted our cookie policy.
Functionality Cookies: Used to store your preferences, such as language settings or login details, to improve your experience on future visits.
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How We Use Your Personal Data
We use the information we collect for the following purposes:
- To operate, maintain, and deliver our Service effectively
- To create and manage your account and provide access to features
- To complete service requests and fulfill any agreements with you
- To communicate important updates, service-related information, or relevant offers
- To respond to your questions, requests, or support needs
- To support business operations, including evaluations or transfers
- To analyze usage patterns, improve performance, and enhance our services
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Protecting Your Personal Information
We take the privacy and protection of your personal information seriously. To deliver our services, we may collect details such as your name, email address, and phone number.
While we use appropriate security practices to help protect your data, it’s important to understand that no online system or electronic storage method can be guaranteed 100% secure.
We apply commonly accepted security measures such as encrypted connections, secure systems, and routine monitoring to help keep your information safe. However, we cannot promise absolute security at all times.
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Sharing Your Personal Data
We may share your information in the following situations:
With Service Providers: We may work with trusted third-party providers who help us operate, maintain, and improve our Service, including analytics and technical support.
During Business Changes: Your information may be transferred if we are involved in a merger, acquisition, or sale of company assets.
With Related Companies: We may share data with our affiliates, including parent or subsidiary organizations, where necessary for business operations.
With Partners: We may share limited information with business partners to offer relevant services, updates, or promotions.
Public Interactions: If you share information publicly within our Service, it may be visible to other users.
With Your Permission: We may share your data for any other purpose if you have given us clear consent.
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Retention of Your Personal Data
We keep your personal information only for as long as it is needed to provide our services, meet legal requirements, resolve disputes, and enforce our agreements. Usage data is stored for a limited period unless it is required for security, system performance, or service improvement purposes.
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Transfer of Your Personal Data
Your information may be processed or stored in locations outside your local region. By using our Service, you agree that your data may be transferred to and handled in these locations. We take reasonable steps to ensure your information is protected and securely managed.
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Disclosure of Your Personal Data
We may share or disclose your personal information in certain situations, including:
Business Changes: If the company is involved in a merger, acquisition, or sale of assets, we may transfer your data with proper notice.
Legal Requests: We may disclose information if required by law, court orders, or government authorities.
Protection & Compliance: We may share data when necessary to protect our rights, prevent fraud, or ensure compliance with legal obligations.
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Security of Your Personal Data
We take reasonable steps to protect your personal information and maintain its security. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute protection.
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Children’s Privacy
Our Service is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal data, please contact us so we can take appropriate steps to remove that information.
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Links to Other Websites
Our Service may include links to third-party websites that are not operated or controlled by us. We are not responsible for the content, policies, or practices of any external websites.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we may notify you by email or through a notice on our Service.
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Contact Us
If you have any questions or concerns about this Privacy Policy, feel free to reach out to us.
Email: support@swiftfixusinc.com